Luxury handmade products

sent from us to you

Online Returns Policy

We are sure you will love our products as much as we do, but if you are unhappy with your purchase and would like to return or exchange any of your order, please contact us and we will be happy to help.

Goods purchased online at www.scentfromdevon.co.uk can be returned or exchanged within 28 days of purchase, provided that the items are undamaged and in their original packaging. When returning your goods, please enclose the original dispatch note/receipt, or add a cover note with your contact details and order number. All returns are made at customers own cost and risk. We recommend that customers send returns via recorded delivery, as Scent From Devon will not assume responsibility for items lost in transit. Scent From Devon reserves the right to deduct the cost retrieving the goods if not returned by the customer (unless faulty/damaged). Provided goods are returned in their original condition, a full refund (including your original delivery charges at basic cost) will be made within 14 days from receipt for goods by Scent From Devon.

Only items purchased directly through the www.scentfromdevon.co.uk website can be returned via Scent From Devon. If you have purchased goods via one of our partners, you must either follow their return policies or return your products to the original store of purchase. Scent From Devon will not accept returns on behalf of other stores or retailers.

We make every effort to ensure that your order arrives in perfect condition, it is however normal for the shipping carton to show some wear from it’s journey to you. However if damage has occurred to the product(s) inside and they are received broken or faulty, they can be exchanged or refunded. Please contact us using the contact details below, and we will be happy to help. You are entitled to a refund within 28 days from purchase, after this period, a replacement will be offered instead.

For reasons of hygiene, any item which has been opened may not be returned, unless faulty.

Personalised Items

Goods that require personalisation will have names or details etc confirmed on a proof that will require signing off by the customer, all errors past this point will not be the responsibility of Scent From Devon and refunds will not be made unless an item is damaged on arrival.

Goods purchased as bespoke, made-to-order, wholesale or personalised items may not be returned or exchanged unless faulty or damaged on arrival.

Your statutory rights remain unaffected by these terms and conditions. Our terms and conditions are governed by English law, irrespective of where you are based. By placing an order with us you are agreeing to accept these terms and conditions. We reserve the right to amend or remove any section of the terms and conditions without prior notice.

Thank you for shopping at Scent From Devon.

Delivery

We do not accept liability for any failed or late deliveries due to incorrect address details, please make sure you have entered your details correctly.

If you require International Delivery, please be aware of the various customs restrictions that are applicable to different countries around the world; for example, Japanese Customs restrict all deliveries of toiletry products to a maximum of 24 items per shipment. 

Please check with us, before ordering if you are unsure of the restrictions in your country and we can advise accordingly.

These prices are correct as of March 2021.

UK

UK Standard Delivery (3-5 working days) – £5.95 or £16 per hamper. Your order will be delivered to you by our preferred courier.

UK Non-Mainland Standard Delivery (5-7 working days) – £11

Collect From our premises (order before 1pm for collection same day) – FREE
Available Tuesday and Thursday between 11am and 3pm, order online and choose to collect from our base in Yelverton . Perfect for those last minute gifts, you will receive a confirmation of dispatch email once your order is ready for collection. Please ensure collection of your order from our premises is made within 7 days. 

SAMPLE

UK Standard Delivery (2-3 working days) – £3 

REST OF THE WORLD
Your order will be delivered to you by our preferred courier

EU Standard Delivery (5-10 working days) – £25

Non-EU Standard Delivery (5-10 working days) – £35

USA & Canada Standard Delivery (5-10 working days) – £35

Rest of the World Standard Delivery (10-15 working days) – £60

Scent From Devon is not responsible for any import duties payable.
Please note that all delivery time frames are estimations and they may vary during busier trading periods.

RESTRICTED GOODS AND SURCHARGES

The following product contains alcohol and is therefore classed as ‘dangerous goods’ under International Transport Regulations: Room Fragrance (Reed Diffusers).

Due to the special handling requirements for the transportation of dangerous goods, we use the most appropriate courier and service available to the destination, however, some destinations may incur an additional courier surcharge. Delivery to certain destinations is prohibited – this currently includes Australia, New Zealand & China (Please note: this list is not exhaustive)

EUROPE

In most cases we charge a fixed shipping rate for mainland delivery to the EU. Some EU countries may have additional air freight, customs or dangerous goods charges. Please note, these additional taxes, duties and customs fees are not controlled by us, but instead by local jurisdictions.

See the following:

A £64 dangerous goods surcharge is applicable for the shipment of orders containing products with an alcohol content, to the following destinations:

(please note: this does not apply to orders where the only dangerous goods included in the delivery are samples)

Andorra, Canary Islands, Cyprus, Iceland, Malta, Montenegro, Serbia

CANADA

Deliveries to Canada are made by air service. A £20 dangerous goods surcharge is applicable on all orders for shipment to Canada, containing products with an alcohol content

REST of the WORLD

Deliveries to the rest of world are made by air service. A £35 dangerous goods surcharge is applicable for all international orders containing products with an alcohol content (please note: this does not apply to orders where the only dangerous goods included in the delivery are samples).

We can ship orders containing dangerous goods products, to the following countries:

(please note: this list is not exhaustive and if you do not see your country listed, please contact us and we will check for you)

Bahrain, Hong Kong, Israel, Japan, Kuwait, Malaysia, Mexico, Philippines, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, UAE